Your Questions, Answered

Yes! All items are available for shipping. Visit the product page for available items.
Local pickup and delivery are coming soon! For now, all orders must be shipped.
Join our email list to be the first to know when local pickup and delivery become available.

Orders are shipped only on Mondays and Tuesdays. After your order is processed, please allow up to 24 hours for it to ship. Orders processed later in the week will be held until the following Monday.
Once shipped, delivery typically takes 2–3 business days depending on your location.
During high-volume periods, such as holidays and promotions, processing times may be slightly longer.
Orders are shipped Mondays and Tuesdays to ensure freshness. We do not ship on weekends or major holidays.
Our baked goods are carefully packaged to maintain freshness during transit. Items may arrive thawed, depending on the product and destination.

Your order is shipped frozen, but some items may arrive thawed. If your items arrive frozen, you can thaw them in the refrigerator or at room temperature before serving.
Pies should be stored in the refrigerator or placed in the freezer to save for later.
Pound cakes should be stored at room temperature for immediate enjoyment or placed in the freezer to save for later.
For the best taste and texture, follow the thawing instructions for your item:
Pies
- Keep the pie in its packaging while thawing.
- Thaw in the refrigerator for 6–8 hours or overnight.
- For a faster option, thaw at room temperature for 2–3 hours.
Pound Cakes
- Remove the pound cake from its packaging.
- Place it on a plate or cake stand.
- Thaw at room temperature for 2–4 hours before serving.
Do not microwave to thaw, as this may affect the texture and flavor.
Shelf life varies by product and storage method:
Pound Cakes
- At room temperature: 3–4 days
- In the freezer: 2–3 months
Pies
- In the refrigerator: 5–7 days
- In the freezer: 2–3 months
For the best quality, keep all items properly covered or sealed while stored.

If your order arrives damaged, please contact us within 24 hours of delivery with:
- Your order number
- Photos of the damaged item(s) and packaging
We’ll review the issue and work with you on a replacement or resolution.
Due to the perishable nature of our products, all sales are final. However, if there is an issue with your order, please reach out — customer satisfaction is important to us, and we’ll do our best to make it right.

Yes. All of our baked goods are made fresh in small batches with care and attention to quality.
At this time, we do not offer custom orders. All available items are listed on our website and offered as-is to ensure consistency, quality, and timely fulfillment.
All dietary details are listed on each individual product page. While we do not accommodate personal dietary modifications, we do offer vegan versions of many of our items.
Our vegan items are prepared with care, and no cross-contamination occurs with our vegan options. We take proper precautions to ensure the integrity and quality of our vegan treats.
If you have questions about a specific product, please review the product description carefully before ordering.

If you have additional questions, feel free to contact us through our website contact page. We’re happy to help!