Your Questions, Answered

Yes! Select items are available for shipping. Shipping availability may vary by product due to freshness and handling requirements. Items eligible for shipping will be clearly noted on the product page at checkout.
Yes. We offer:
- Local pickup (details and pickup instructions will be provided at checkout)
- Local delivery (availability and fees vary by location)
Please select your preferred option at checkout. If local delivery is available in your area, it will appear automatically.

Orders typically ship within 1–3 business days after processing. Once shipped, delivery usually takes 1–3 business days, depending on your location and shipping method selected.
During high-volume periods (holidays, promotions), processing times may be slightly longer.
Orders are shipped Monday through Thursday to ensure freshness. We do not ship on weekends or major holidays.
Our baked goods are carefully packaged to maintain freshness during transit. Shipped items may arrive frozen or partially frozen, depending on the product and destination.

How should I store my baked goods once they arrive?
- Frozen items: Store in the freezer immediately upon arrival.
- Refrigerated items: Store in the refrigerator.
- Room temperature items: Store in a cool, dry place away from direct sunlight.
Specific storage instructions are included with your order.
For best results:
1. Remove the item from packaging.
2. Thaw in the refrigerator for 8–12 hours or overnight.
3. Allow to come to room temperature before serving if desired.
Do not microwave to thaw, as this can affect texture and flavor.
Shelf life varies by product:
- Bean pies (frozen): Up to 2–3 months in the freezer
- Refrigerated baked goods: 5–7 days
- Room temperature baked goods: 2–3 days
Always refer to the insert included with your order for exact guidance.

If your order arrives damaged, please contact us within 24 hours of delivery with:
- Your order number
- Photos of the damaged item(s) and packaging
We’ll review the issue and work with you on a replacement or resolution.
Due to the perishable nature of our products, all sales are final. However, if there is an issue with your order, please reach out — customer satisfaction is important to us, and we’ll do our best to make it right.

Yes. All of our baked goods are made fresh in small batches with care and attention to quality.
At this time, we do not offer custom orders. All available items are listed on our website and offered as-is to ensure consistency, quality, and timely fulfillment.
All dietary details are listed on each individual product page. While we do not accommodate personal dietary modifications, we do offer vegan versions of many of our items.
Our vegan items are prepared with care, and no cross-contamination occurs with our vegan options. We take proper precautions to ensure the integrity and quality of our vegan treats.
If you have questions about a specific product, please review the product description carefully before ordering.

If you have additional questions, feel free to contact us through our website contact page. We’re happy to help!